1. Reservation Policy
1.1. Reservations must be made in advance and are subject to availability.
1.2. Cancellation policies vary by rate and room type. Please refer to your booking confirmation for details.

2. Check-In and Check-Out
2.1. Check-in time is 2:00 pm and check-out time is 10:00 am.

3. Payment Policy
3.1. Guests can book online and describe their needs. We will provide pricing based on those needs.
3.2. Full payment is required at check-in and can be made in cash, via bank transfer, or using POS. No online payments are accepted.
3.3. Accepted payment methods include cash, bank transfer, and POS.

4. Guest Responsibilities
4.1. Guests are responsible for any damage caused to hotel property.
4.2. Hotel Victoria is a smoke-free property. Smoking is not permitted in guest rooms or public areas.
4.3. Pets are not allowed on the premises unless otherwise specified.

5. Privacy and Data Protection
5.1. Personal data collected during booking and stay will be used in accordance with our Privacy Policy.
5.2. We take appropriate measures to protect guest information and privacy.

6. Hotel Amenities
6.1. Hotel Victoria offers the following amenities:

• Swimming pool
• Free parking
• Wi-Fi

7. Liability
7.1. Hotel Victoria is not responsible for loss, damage, or theft of personal belongings.
7.2. We are not liable for any injuries or accidents occurring on hotel premises.

8. Modifications
8.1. Hotel Victoria reserves the right to modify these Terms and Conditions at any time.
8.2. Changes will be communicated to guests through appropriate channels.

9. Governing Law
9.1. These Terms and Conditions are governed by and construed in accordance with the laws of Malawi.
9.2. Any disputes arising from these Terms and Conditions will be subject to the exclusive jurisdiction of the courts in Malawi.

10. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us via Hotel Victoria Contact Us.